Privacy policy
Plain English. We collect as little as we can, we don't sell it, and you can ask us to delete it.
Who we are. Cragmhor Bed & Breakfast, Balquhidder, Lochearnhead FK19 8PB, Scotland. You can reach us at surjeetsodhi@icloud.com. We are the data controller for the information described here.
What we collect, and why
When you send a booking enquiry through this site, we ask for:
- Your name and email address — so we can reply to you and confirm your stay. Without these we cannot answer you at all.
- Your phone number — optional. It only makes arrival arrangements easier.
- Your dates, room and party size — so we can check the booking is possible and quote you a total.
- Anything you type in the message box — entirely up to you. Please don't send us health information, card numbers or anything else sensitive; we don't need it and we don't want to hold it.
Our lawful basis is taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)). If you write to us and never book, we rely on legitimate interests in answering correspondence.
What we don't do
- We never take card details on this website. Payment happens separately, after we confirm your dates.
- We don't sell, rent or share your details with anyone for marketing.
- We don't send marketing emails. You will only hear from us about your enquiry.
- There are no advertising or tracking cookies on this site.
Cookies and tracking
This site sets no cookies of its own. We use privacy-friendly analytics that count page views without cookies and without building a profile of you or storing your IP address.
The map on our contact section is hosted by Google. It only loads if you click it, and we tell you so before you do — because once it loads, Google may set cookies. If you never click it, nothing is sent to Google.
Who else sees your information
Your enquiry passes through two service providers, both acting on our instructions:
- Cloudflare hosts this website and processes the form submission.
- Resend delivers the enquiry to our inbox as an email.
Your enquiry email then sits in our own mailbox, hosted by Apple (iCloud). Some of these providers operate outside the UK; transfers are covered by the providers' standard contractual clauses and UK adequacy arrangements.
How long we keep it
Enquiries that don't turn into a booking are deleted within 12 months. Records of actual stays are kept for six years, because HMRC requires businesses to retain accounting records for that long.
Your rights
Under UK GDPR you can ask us to give you a copy of what we hold about you, correct it, delete it, or stop using it. Email surjeetsodhi@icloud.com and we'll respond within one month. There is nothing to pay.
If you think we've handled your information badly and we haven't put it right, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
If this policy changes we'll update this page and change the date below.
Last updated: 31 July 2026.